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Expert CX Consulting

+ Industry Leading Technology
Transformative Results

Explore how our solutions help you gather your customers' feedback and drive value.

A Unique ROI-Driven Approach

Our CX solutions combine our excellent consulting & Managed Services practice with Best-in-class Text Analytics software to provide an end-to-end solution for understanding customer feedback and driving business value.

We listen to the Voice of the Customer across a wide range of sources, analyze that data to find actionable insights, and help you leverage those insights to increase revenue, reduce cost, and improve customer satisfaction.

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Certified & Preferred Partner

Qualtrics creates software that helps hundreds of the world’s leading brands understand and improve their customer experience. Using advanced text analytics, Qualtrics XM Discover transforms survey, social, voice and all other forms of customer feedback into intelligence used to empower confident, decisive action across the business. 

As a preferred partner, Farlinium has a proven track record of setting VoC/CX programs up for success, well beyond the implementation of the Qualtrics XM Discover platform. They provide our clients with expert consulting and strategy transformation at the outset, and continue driving value through downstream success management programs.


Eric Din

Senior Vice President, Americas Partner Ecosystem @ Qualtrics

Industries We Proudly Serve

Customer Journey

Listen to your customers and bridge the gap to bring together every touch-point and feedback opportunity.


Go beyond the branch by leveraging data from all customer touchpoints to improve the banking experience on-line, on the phone and at the branch.


Nail the basics while anticipating and reacting to changes in an ever shifting healthcare marketplace. 


Understand how your customers see your brand, and make changes that create customer delight and drive revenue.

Contact Centers

Keep a pulse on areas for improvement related to interactions with customers to improve their satisfaction and loyalty.  

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