Expert CX Consulting
+ Industry Leading Technology
= Transformative Results
Explore how our solutions help you gather your customers' feedback and drive value.
A Unique RoI-Driven Approach
Our CX solutions combine our excellent consulting & Managed Services practice with Best-in-class Text Analytics software to provide an end-to-end solution for understanding customer feedback and driving business value.
We listen to the Voice of the Customer across a wide range of sources, analyzethat data to find actionable insights, and help you leverage those insights to increase revenue, reduce cost, and improve customer satisfaction.
Qualtrics creates software that helps hundreds of the world’s leading brands understand and improve their customer experience. Using advanced text analytics, Qualtrics XM Discover transforms survey, social, voice and all other forms of customer feedback into intelligence used to empower confident, decisive action across the business.
“As a preferred partner, Farlinium has a proven track record of setting VoC/CX programs up for success, well beyond the implementation of the Qualtrics XM Discover platform. They provide our clients with expert consulting and strategy transformation at the outset, and continue driving value through downstream success management programs.”
Vice President, Global Alliances & Strategy