CX MANAGED SERVICES

Maximize the value gain from your Customer Intelligence program

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Certified Partner

Our packages offer omni-channel engagement: surveys, calls, etc.

We're experienced with clients of all sizes and from all verticals.

Our customer success team works to operationalize data and close feedback loops

Mobile data, telephone call transcripts, social media data - we know how to deal with today's variety of new data streams.

BIG DATA ENABLEMENT

Give your analysts next-gen tools and foster a data-driven organizational culture

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Certified Partner

Training geared toward business users, analysts, administrators, chart creators, and other personas.

We offer a series of pre-made courses, as well as custom courses tailored to your team's enablement need.

In-person trainings, workshops, webinars, and self-serve enablement.

Our instructors are experienced data analysts - we can field questions about use cases and insustry best practices.

From the Farlinium Blog

TECH STACK

Our team is fluent in a variety of best-of-breed BI and

Big Data Analytics technologies

Certified Partner

Customer experience management has never been easier than with Clarabridge's industry-leading text analytics & CEM software.

Digital Channels

Digital platforms are being demanded by healthcare customers more than ever before, and online experiences outside the healthcare industry, like Google and Amazon, have set the bar high for functionality and ease of use. 

 

To compete in the ever digitizing world and save money by deflecting calls, you need to be able to map the full Member online experience from website access and use, to channel switching calls, to formal complaints.  Omni-source listening allows you to meld together disparate sources to tell the complete story, successes and failures, of your online experience. 

Customer feedback is complex.

Something about lots of different data sources.

Best-of-breed CX Analytics Technology

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Certified Partner

Analytics Expertise & Thought Leadership

Only with these 3 do you get to success