CX MANAGED SERVICES
Maximize the value gain from your Customer Intelligence program
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Certified Partner

Our packages offer omni-channel engagement: surveys, calls, etc.

We're experienced with clients of all sizes and from all verticals.

Our customer success team works to operationalize data and close feedback loops

Mobile data, telephone call transcripts, social media data - we know how to deal with today's variety of new data streams.
BIG DATA ENABLEMENT
Give your analysts next-gen tools and foster a data-driven organizational culture
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Certified Partner

Training geared toward business users, analysts, administrators, chart creators, and other personas.

We offer a series of pre-made courses, as well as custom courses tailored to your team's enablement need.

In-person trainings, workshops, webinars, and self-serve enablement.

Our instructors are experienced data analysts - we can field questions about use cases and insustry best practices.
From the Farlinium Blog
Digital Channels
Digital platforms are being demanded by healthcare customers more than ever before, and online experiences outside the healthcare industry, like Google and Amazon, have set the bar high for functionality and ease of use.
To compete in the ever digitizing world and save money by deflecting calls, you need to be able to map the full Member online experience from website access and use, to channel switching calls, to formal complaints. Omni-source listening allows you to meld together disparate sources to tell the complete story, successes and failures, of your online experience.

Analytics Expertise & Thought Leadership
Only with these 3 do you get to success