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by Farlinium

November 1-3, 2023
The Vinoy Resort and Golf Club

St. Petersburg, Florida

Reflect, Unleash, and Illuminate

Welcome to an invite-only summit where leaders like you come together to learn from our customers' experiences and gain insights from thought leaders on the cutting-edge technology innovations driving new possibilities for your Customer Experience program.

Featured Speakers

More Speakers Coming Soon

Focus Areas


Explore the transformative potential of generative AI in customer experience, voice of the customer, and customer care programs. Learn how generative AI techniques can enhance personalization, automate processes, and create engaging customer interactions. Highlight successful implementations and innovative use cases where generative AI has driven business value and improved customer satisfaction.​


Understand the transformative power of analytics tools, fundamental to driving business value. Harness these tools to gain valuable, actionable insights enabling you to strategically optimize your customer experience, voice of the customer, and customer care programs, thus elevating your competitive edge in the ever-evolving business landscape.


Hear firsthand from program leaders how analytics tools can generate measurable business outcomes and return on investment (ROI). Showcase case studies and success stories where customer experience, voice of the customer, and customer care programs have resulted in tangible benefits, such as increased revenue, reduced costs, improved customer retention, and enhanced brand reputation.

The Location

Attendees to Horizons are sure to be excited about the location – St. Petersburg, Florida! They'll have plenty of options for things to do within a short distance of the hotel, including the Salvador Dalí Museum (also known as The Dali), located in downtown St. Pete which includes an incredible collection of his works. For some outdoor fun, visitors can stroll along the iconic St. Pete Pier, and enjoy a meal at one of the many delicious restaurants nearby. For those who love sun and sand, there are plenty of beaches to explore, as well as boating that provide stunning views. Of course, Horizons attendees will also get to stay in style while they're here – located right on the waterfront is the historic Vinoy Resort and Golf Club, a luxurious hotel with plenty of amenities. With both the Tampa and St. Petersburg airports nearby, getting here is easy too! There's something for everyone to enjoy in St. Pete, so get ready for an unforgettable experience at Horizons!


Our room block at The Vinoy is still available for $359/night. The room block at the AC Hotel is booked, but rooms are still available. We also recommend the Cordova Inn, a nice, affordable boutique hotel nearby.

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